Canada's SSQ Financial Group Chooses Wily Technology to Manage Critical Financial Service Applications
Wily Introscope® Ensures Reliable Customer and Partner Services for One of Canada's Best Managed Companies
Brisbane, Calif. — August 1, 2005 — Wily Technology, the leader in enterprise application management, announced that SSQ Financial Group has implemented Wily's Introscope® for real-time application performance management of their critical web applications. SSQ, one of Canada's leading diversified financial institutions with over $1 billion in annual revenues, will use Introscope to ensure high service levels for its online account and claims management systems for customers and partners.
Recognized as one of Canada's 50 best managed companies, SSQ chose Wily to help them proactively monitor critical applications supporting their Retirement and Group Insurance divisions. Using Wily Introscope, SSQ can rapidly identify the root cause of application problems, engage the right team members to solve them and precisely implement corrective actions. Results to date include a reduction in the number and duration of downtime periods and improved service levels for both customers and partners.
"One of our biggest challenges is ensuring application availability for our customers and meeting — or exceeding — service level agreements with our business units," said Gilles Mourette, senior vice-president Information Technology for SSQ Financial Group. "Wily Introscope allows us to collaboratively monitor application health across the enterprise, and to proactively identify and solve problems before they impact our users. Further, Wily's SmartStor technology allows us to track and measure against historical performance, enabling us to better predict problems before they arise. We are very pleased with our return on our investment with Wily."
Introscope is the only platform-independent management solution that is fully compatible with any enterprise J2EE application environment. It combines proven technology, scalability and ease-of-use to offer the very best means for monitoring and managing complex, composite applications. Introscope gives IT teams the ability to quickly isolate and resolve performance issues wherever they arise in each stage of the application lifecycle, while providing a common language that business units and IT teams can use together to ensure that applications are successfully achieving business goals.
"Forward-thinking organizations like SSQ recognize that application management is no longer just an IT issue," said Mike Malloy, senior vice president of Marketing, Wily Technology, Inc. "Introscope allows the entire enterprise to leverage the expertise of the IT organization by providing actionable, real-time information for everyone with a stake in application performance. Business units, senior management, operations personnel, developers, QA teams and system administrators are able to share vital performance data to guarantee that their applications are successfully deployed, high-performing, and available around the clock."
About SSQ Financial Group
With $1 billion in annual revenue, SSQ Financial Group is a leading mutual diversified financial institution. The Group serves over 1 million customers and provides employment to over 1200 people. The Group's principal company, SSQ, Life Insurance Company Inc., offers a wide range of high quality group insurance and investment and retirement products. SSQ Financial Group is also a rising star in property and casualty insurance (SSQ General Insurance Company Inc.) and realty management (SSQ Realty Inc.). SSQ has won the distinction of being among the 50 best managed companies in Canada.
About Wily Technology, Inc.
CA Wily Technology, a division of CA, is the market-leading provider of Enterprise Application Management solutions. By providing end-to-end visibility into customer transactions in real-time, CA Wily's products enable companies to successfully manage the health and availability of their critical Web applications and infrastructure. CA Wily's collaborative management approach allows enterprises to rapidly detect and diagnose application slowdowns and failures, and better assess the impact of application performance on business success. This means better customer service, more stable revenue streams, and higher IT productivity. To learn more about CA's Wily Technology division, visit http://www.wilytech.com or call 1 888 GET WILY.
Introscope is a registered trademark and Get Wily and Management 360 are trademarks of Wily Technology, Inc. Magic Quadrant is a trademark of Gartner Inc. in the United States and other countries. All other trademarks or registered trademarks herein are property of their respective owners. Other products mentioned are the trademarks of their respective corporations.
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