Capital One Gives the Credit to Wily Technology
Wily Helps Capital One Provide the Best Customer Service through Its Technology Innovation and the Continuous Monitoring of Critical Application Performance
London — September 26, 2005 — Wily Technology, the leader in Enterprise Application Management, today announced that its Introscope® product has been chosen by Capital One, one of the world’s leading financial services companies, to help ensure the performance and 24x7 availability of the software applications on its European website.
For Capital One providing advanced services and information capabilities to its customers through technology and the web is key to its business strategy. By using Wily’s Introscope for enterprise application management, Capital One is able to deliver against many of its commitments to its European customers.
Jackie Stringer, Chief Technology Officer at Capital One, said: "Making sure that our website is performing promptly and efficiently is a core part of our service commitment to our customers. Capital One has built its success upon its innovative and forward-thinking use of information technology."
Capital One looked at a number of solutions to solve the issues associated with application performance, such as the cost and resources needed to ensure reliability. The company decided to solve these issues by deploying a solution which could quickly and easily give it the visibility needed, and identify and solve any ongoing problems in real time.
"In order to ensure Introscope was the right choice for us we decided to give the product a week’s trial to see if it could deal with some existing application performance issues we had identified," said Stringer.
The trial was successful and Capital One decided to purchase the product and put it into use immediately. "Not only was Introscope able to solve the application performance issues we anticipated, it also highlighted issues in the systems supporting some of those applications we were unaware of," said Stringer.
Since starting to use Introscope in December 2004, Capital One has found it has been able to increase the performance of its applications to help improve bottom line business performance. "Having access to the high quality data provided by Introscope allows us to extrapolate information on application performance," said Stringer. "This gives us a fair idea of when capacity issues will hit us as part of our operations. For example, using Introscope we found that in an application used by our sales team we had a wait time of up to seven hours per week which, based on current business growth and demand, would increase to 20 hours per week. Thanks to Introscope we have since re-written this element of the application and reduced the waiting time to just 126 seconds per week."
The impact of poor application management in the banking sector was highlighted by recent research by Butler Group which estimated that UK banks lose GBP120 million per year due to poor application performance.
Looking forward, Capital One plans to extend the use of the Introscope product within its IT support teams to ensure that application management and performance issues can be addressed by all the groups within IT. The multiple dashboard functionality of the Introscope product means it can offer different views of application performance tailored to any stakeholder’s information needs. This means that faults and issues are flagged to the right person within the IT team to ensure they are quickly identified and dealt with.
"With Introscope now running 24x7, we have been able to build a very clear picture of how our middleware systems are performing. This is extremely useful when setting operational level agreements (OLAs) and service level agreements (SLAs) as we can be fairly certain of predicting our service levels, and planning the levels of demand and services that our customers and business teams will need from our enterprise applications," concludes Stringer.
"Capital One is a global innovator in using technology to grow its business," said Matt Price, Director, Marketing and Alliances EMEA, Wily Technology. "Its recognition of the value our Introscope product has made to its business and customer service is testament to the strength of our enterprise application management solutions and market leadership."
About Capital One
Capital One Financial Corporation trades on the New York Stock Exchange. In 1996 Capital One launched its first overseas operation in the UK offering credit cards, savings and loan products to UK customers. The UK Operations Centre for Capital One Bank (Europe) plc is located in Nottingham, where more than 2,000 Associates are based. Capital One is a top-ten credit card issuer in both the USA and the UK, with more than four million UK customers. 2005 was the fifth consecutive year Capital One appeared in the Sunday Times list of top 100 companies to work. Capital One was also placed 23rd in the Financial Times/Great Places to Work Institute Top 50 UK employers, and ranked fifth among organisations with more than 1000 employees. The Bank has also won numerous awards and accolades for its consistent work within the communities in which it operates.
About Wily Technology, Inc.
CA Wily Technology, a division of CA, is the market-leading provider of Enterprise Application Management solutions. By providing end-to-end visibility into customer transactions in real-time, CA Wily's products enable companies to successfully manage the health and availability of their critical Web applications and infrastructure. CA Wily's collaborative management approach allows enterprises to rapidly detect and diagnose application slowdowns and failures, and better assess the impact of application performance on business success. This means better customer service, more stable revenue streams, and higher IT productivity. To learn more about CA's Wily Technology division, visit http://www.wilytech.com or call 1 888 GET WILY.
Introscope is a registered trademark and Get Wily, Browser Response Time Adapter, SmartStor and Management 360 are trademarks of Wily Technology, Inc. All other trademarks or registered trademarks herein are property of their respective owners. Other products mentioned are the trademarks of their respective corporations. | 
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