British Airways’ Online
Business Takes Off with Help From Wily Technology
Wily’s Introscope® Solution Manages Critical
Revenue Generating Applications Including Ticket Bookings,
Flight Information, and Customer Service on BA.com
Brisbane, Calif. – October 31, 2005 – Wily Technology
Inc., the leader in Enterprise Application Management, today
announced that British Airways (BA) has deployed Wily’s
flagship Introscope® product to manage the performance
of mission-critical software applications on the BA.com website,
one of BA’s key revenue generation, customer service
and business assets.
Introscope has been implemented to deliver real-time application
monitoring and analysis so any degradation in application
performance can be quickly identified and resolved to avoid
losses of revenue and service. BA.com uses BEA’s WebLogic
platform to support its J2EE applications responsible for
critical customer service and business functions on the website.
Peter Roberts, BA’s eBusiness Technical Manager, said: "BA.com
is a critical part of BA’s business model, representing
a significant and growing part of our revenues and customer
service. We realized that as we expanded and evolved the
website, we needed to have an application management solution
that could operate in a live production environment. This
is essential to ensure the high levels of functionality and
performance that our customers demand.”
As BA.com continues to expand its services, the need for
software applications to meet the increasing demands placed
upon them will be a critical success factor for the site. “The
use of Introscope means that we can recognize and deal with
application performance issues far more quickly,” Roberts
continued. “We can now focus our attention on helping
BA.com evolve to meet the demands being placed upon it by
the BA business.”
“The value of the BA.com site to British Airways overall
highlights the reliance businesses are placing on software
applications to drive a significant portion of revenue,” said
Matt Price, European director of marketing and alliances
for Wily Technology. “Application performance management
solutions from Wily can help global organizations like BA
minimize the risk of downtime and ensure their mission-critical
applications are reliable and high-performing 24x7.”
About Wily Technology, Inc.
CA Wily Technology, a division of CA, is the market-leading provider of Enterprise Application Management solutions. By providing end-to-end visibility into customer transactions in real-time, CA Wily's products enable companies to successfully manage the health and availability of their critical Web applications and infrastructure. CA Wily's collaborative management approach allows enterprises to rapidly detect and diagnose application slowdowns and failures, and better assess the impact of application performance on business success. This means better customer service, more stable revenue streams, and higher IT productivity. To learn more about CA's Wily Technology division, visit http://www.wilytech.com or call 1 888 GET WILY.
Wily Technology and Introscope are registered trademarks
and Wily Customer Experience Manager is a trademark of Wily
Technology, Inc. All other trademarks or registered trademarks
herein are property of their respective owners. Other products
mentioned are the trademarks of their respective corporations. | 
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