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Implementing Six Sigma

While Six Sigma has its origins in manufacturing, it provides CIOs and project stakeholders with a common language and methodology to help run IT like a business. Six Sigma provides CIOs a very precise way to demonstrate the real value of technology, and a fact-based, repeatable process to continuously improve IT performance.

CA Wily’s customers use Six Sigma to measure and improve both internal IT processes, such as response time and reliability, and line-of-business processes based on critical IT applications, such as how well a customer facing ordering system is performing. Wily’s industry leading application management products provide the timely and accurate data necessary to apply the appropriate Six Sigma tools and measures such as run charts, box charts, and histograms to manage their IT service levels, availability and performance.

Learn more about CA Wily Customer Experience Manager™.