CA Wily Assures the
Performance of Next Generation Telecommunications Applications
For telecommunications leaders, the pressure is on. In particular,
as voice revenues plateau, the number of new service offerings
aimed at maintaining or growing average revenue per user
(ARPU) continues to increase. Every day sees a major operator
or service provider announce a new merger, launch a new converged
service, or form a new alliance.
One leading telecommunications
organization calculated the downtime cost of their
mission critical applications to be $95,000 per hour.
The availability improvement to date after implementing
Wily Technology constitutes an average annual savings
of $332,000 per application. |
A host of new applications have been deployed to support these initiatives.
These next generation applications cover a wide range of business
functions: converged services, micro-payments, sophisticated
customer self-service and provisioning, to name just a few.
IT and network teams within an operator or service provider
now feel the pressure to deploy an unprecedented number of
new services while also reducing legacy operations costs to
fund this innovation. Amid this rapid state of change, expectations
for carrier-grade response time and service availability to
the consumer is the norm.
Traditional systems or network management solutions are inadequate
to meet the needs of this new generation of applications
and platforms. Telecommunications companies today need a comprehensive
application management solution to help them:
- Manage customer, employee and partner transactions in real-time
with a single solution
- Optimize customer
applications
- Ensure NGN software platforms and applications
are carrier grade
- Optimize BSS/OSS applications
- Ensure the availability of information
hubs and buses
- Meet wholesale Service Level Agreements
(SLAs)
Introscope® and CA Wily
Customer Experience Manager from Wily Technology provide
the only comprehensive solution specifically designed for managing
the performance and availability of enterprise- and network-based
telecommunications applications and platforms.
For one major operator,
Wily increased the speed at which Customer Service
Representative (CSR) screens were being delivered by
proactively identifying bottlenecks in information
gathering and display. This resulted in an average
call time reduction of 20 seconds and an increased
capacity of 2 calls per rep per day. As a result, the
company can now save 7.3% in resources servicing existing
volumes, or reduce customer response time at peak periods. |
Telecommunications companies including AT&T, Cingular, Orange,
and Verizon among others selected Wily as their corporate standard
for managing the performance of their unique environments. Wily’s
comprehensive data collection capabilities and historical reporting
features make it easy to utilize application performance data for
health and availability monitoring, performance bottleneck triage,
capacity planning, trend analysis and more.
Wily can provide everything you need to ensure your critical applications
and services are meeting performance goals and SLAs including
live, end-to-end transaction views; proactive alerting; and on-the-fly
reporting.
Wily is the only solution that can predict and
manage the end-to-end performance of IP-based transactions
or business processes while providing actionable, real-time information
for everyone with a stake in their performance.
Contact CA Wily
To learn more about how Introscope can
help IT optimize the performance of mission-critical
telecommunications applications, contact a Wily representative
at
wily-info@ca.com.
|
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