Wily Customer Experience Manager™ for Siebel Applications
Leading companies around the world use Siebel to better manage how they communicate, acquire, and retain customers and partners. When performance issues with Siebel applications occur, it can be devastating, resulting in high levels of inefficiency, customer attrition, and revenue loss.
Wily Customer Experience Manager (CEM) provides management capabilities to reduce this risk and give you proactive control over your applications. Wily CEM for Siebel delivers unique actionable information about Siebel transactions, Siebel sub-transactions (known as SWE commands) and the users that execute them. Wily CEM is helping Siebel customers around the world to:
- Improve Siebel adoption and project success
- Improve the performance and success rate of Siebel transactions
- Reduce the costs of operating Siebel
- Reduce the risk of Siebel upgrades
Wily CEM monitors Siebel transactions in real-time to identify successful and defective transactions for immediate problem identification and resolution while maintaining a complete historical record for SLA and continuous improvement reporting.
When Wily CEM identifies defective transactions, it aggregates all the users experiencing the same defect into an incident, prioritizes the incident based on the business impact, and then automatically triggers evidence collection that is integrated with Siebel Application Response Measurement (SARM). This unique real-time visibility into Siebel transactions combined with relevant and timely SARM statistics provides the industry’s most complete solution for managing Siebel environments.
How do you respond to users complaining Siebel is running slow?
With Wily CEM for Siebel you will be armed with the facts, including who is impacted, what specific problems are occurring, when they occur, and why they are occurring. Your first indication of a problem will no longer be a call from a frustrated customer, partner, agents, or employee. Wily CEM allows you to proactively see what your users are experiencing and take action before they are impacted.
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