How Wily CEM for Siebel Works
Wily CEM Key Capabilities | How Wily CEM Works
How Wily CEM for Siebel Works | Support for Six Sigma and ITIL
The Wily CEM solution is delivered in an appliance-like platform that completely installs in an hour at a zero-risk, non-disruptive point in your infrastructure. The CEM solution is comprised of two components that can be implemented in a distributed architecture to support the largest global environments. The two components are:
Transaction Impact Monitor (TIM)
The TIM is non-intrusive appliance that resides in the data center, connected to a mirrored switch port or a network tap. The TIM passively listens to all network traffic and analyzes only the traffic of interest. Using patent-pending software, it assembles data packets into unique business transactions. TIM applies business rules to detect customer-impacting defects and anomalies, and reports real time and historical information about customers and transactions to a central repository.
Transaction Event and Statistics Server (TESS)
The TESS runs the Wily CEM Software Modules. The TESS communicates with one or more TIMs and is accessed through any browser. It receives real time alerts (events) and performance and quality statistics from one or more TIMs, allowing IT personnel to collect metrics centrally from many applications. When a problem is detected, the TESS triggers the Siebel Application Response Measurement (SARM) mechanism that captures critical performance data from within Siebel applications. SARM provides the TESS a detailed picture of how Siebel servers are performing and where most of the resources are consumed. The TESS is what allows IT teams to analyze, aggregate, and present real time and historical data, creating views, reports, and scorecards for incident resolution, continuous improvement, and executive reporting.
Distributed Architecture
 |
Community
Partner Access
Site Map
Contact
