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CA Wily Technology Technical Support
At CA Wily, attention and commitment to customers does not end with the purchase of our software — it begins there. Wily believes in partnering with its customers by offering ongoing communication and assistance through our support staff, professional and education services and through our best practices initiative. Wily is committed to delivering the highest quality service to its customers throughout the product lifecycle. From purchase to implementation and beyond, our Technical Support team is dedicated to helping you keep your applications up and running.
Standard Support
- Telephone, and/or email support regarding use and deployment of the Software from 9:00 a.m. to 5:00 p.m. in Licensee's local time zone, on Monday through Friday (excluding Wily holidays). During this time you are entitled to unlimited calls to the Technical Support line: Toll Free U.S.: 1 888 GET WILY ext. 1; U.S.: +1 630 505 6966; Latin America +55 11 5503 6167; Europe: +44 (0)870 351 6752; Asia-Pacific: +81 3 6868 2300; Toll Free Japan: 0120 974 580
- 24x7 Support for critical incidents (production down)
- Online Support Incident submittal and tracking
- Access to the online Wily Knowledge Base
- Support for 4 designated employees of Licensee ("Designated Licensee Contacts")
- Generally commercially released code corrections, patches, updates, Major Releases and Minor Releases of the same Software product(s) as licensed by Licensee
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Wily Technical Support works hard to make sure that our partnership with you is a beneficial one. If you have any questions please feel free to contact us.
1 888 GET WILY ext. 1 < U.S. toll free >
+1 630 505 6966 < U.S. >
+55 11 5503 6167 < Latin America >
+44 (0)870 351 6752 < Europe >
+81 3 6868 2300 < Asia-Pacific >
0120 974 580 < Japan toll free >
+1 650 534 9340 < fax >
Non-CA Wily Technology customers who require technical support, please follow
this link.
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